We know the success of our restaurants is down to the quality of the experience and service that our teams deliver to our guests. We take our position as a responsible employer extremely seriously and are passionate about breeding an enjoyable culture from which we can attract, train and reward our employees.
We need to do more as a sector to promote the hospitality as an attractive career prospect for young people. Apprenticeships provide a great platform to do this, which is why we’ve partnered with industry leading supplier, Remit Training, to deliver apprenticeships across our growing chain of restaurants.
This partnership is an important step in the development of our business and our people. We will be working with each of our brands to deliver a bespoke apprenticeship programme that will support the career development for existing staff and new recruits in kitchen, front of house and management roles.
We fully support the British Hospitality Association (BHA) voluntary code of best practice on service charges and tips.
All customer tips and service charges are kept by restaurant employees in full. This includes credit card tips and service charges paid via a bank or debit card, which are distributed in full to our employees. We do not make any deductions for administering tips. Tips and service charges are paid in full in addition to the National Minimum Wage and National Living Wage.
Any tips paid in cash are retained by the individual waiter. They may or may not have arrangements in place to share these tips with other employees in the restaurant and staff in the restaurant kitchen. It is the responsibility of those receiving cash tips to declare the income for tax purposes to HM Revenue & Customs. The company does not participate in any aspect of cash tips.
In recognition of the excellent work our employees do across our business, we provide all employees with a number of perks and benefits. These include discounts cards to restaurants, high street stores and even amusement parks. More importantly, we provide employees with access to a professional and confidential helpline, that’s available 24 hours a day, where they can gain assistance with personal issues, such as relationship, health, financial or legal advice.
We’re passionate about giving something back by using our position and resources to help the lives of others. As a company, we offer ongoing support for The Princes Trust – a UK charity founded by Prince Charles that helps young people gain employment. In addition, each brand offers individual support for a charity of its choice, which reflects the respective brands ethos and values.