We know the success of our restaurants is down to the quality of the experience and service that our teams deliver to our guests. We take our position as a responsible employer extremely seriously and are passionate about breeding an enjoyable culture from which we can attract, train and reward our employees.
We need to do more as a sector to promote the hospitality as an attractive career prospect for young people. Apprenticeships provide a great platform to do this, which is why we’ve partnered with industry leading supplier, Remit Training, to deliver apprenticeships across our growing chain of restaurants.
This partnership is an important step in the development of our business and our people. We will be working with each of our brands to deliver a bespoke apprenticeship programme that will support the career development for existing staff and new recruits in kitchen, front of house and management roles.
All customer cash tips and service charges are kept by restaurant employees in full. When tips or service charge are paid for by a credit card or debit card, we take a small 2.5% administration charge to cover bank fees, before distributing the remainder in full to our employees. Tips and service charges are paid in full in addition to the National Minimum Wage and National Living Wage. In practice, this means for every £1 in tips given on a credit card, our teams will keep 97.5p and 2.5p will cover credit card fees and administrations costs.
Any tips paid in cash are retained by the individual waiter. They may or may not have arrangements in place to share these tips with other employees in the restaurant and staff in the restaurant kitchen. It is the responsibility of those receiving cash tips to declare the income for tax purposes to HM Revenue & Customs. The company does not participate in any aspect of cash tips.
Casual Dining Group and all of its restaurant businesses fully support the British Hospitality Association (BHA) voluntary code of best practice on service charges and tips. More details of this code can be found on the BHA website.
In addition to tips, our employees benefit from 50% Employee Discount across all CDG Brands on food and drink, Team Meals whilst on duty, savings on 100s of retailers and activities through our Employee Advantages Scheme, along with numerous incentives for our teams to benefit from.
In recognition of the excellent work our employees do across our business, we provide all employees with a number of perks and benefits. These include discounts cards to restaurants, high street stores and even amusement parks. More importantly, we provide employees with access to a professional and confidential helpline, that’s available 24 hours a day, where they can gain assistance with personal issues, such as relationship, health, financial or legal advice.
We’re passionate about giving something back by using our position and resources to help the lives of others. As a company, we offer ongoing support for The Princes Trust – a UK charity founded by Prince Charles that helps young people gain employment. In addition, each brand offers individual support for a charity of its choice, which reflects the respective brands ethos and values.
Café Rouge is proud to be the first major restaurant business to provide disabled people, carers and all those with access requirements, Detailed Access Guides of its facilities via AccessAble, the UK’s most popular and trusted provider of access information.
This project was to demonstrate Café Rouge’s efforts to provide outstanding dining experiences for all, and has seen extensive research conducted across the business’s estate, analysing the existing facilities.
The Guides, which are available via both the Café Rouge and AccessAble websites as well as AccessAble’s free iOS and Android Apps, detail the facilities available across its estate, ranging from car parking spaces and accessible toilets to hearing loops and lighting levels helping the UK’s thirteen million disabled people, and seven million carers, make informed decisions on where best to dine and enjoy their restaurant visits. The work completed also showcases Café Rouge’s support towards the toilet facilities being open to all guests who require them, including those who may be living with Crohn’s and Colitis disabilities.